COMMON QUESTIONS

Here you'll find answers to most of the common questions asked about necprotech . If you have a question that's not answered here please email us.

How is necprotech worn?
Will necprotech fit me?
Can the neck support pads be replaced?
How is necprotech cleaned?
How long will it last?
What happens if it's damaged?
Where can I buy necprotech?

How is necprotech worn?

It goes over your shoulders and secures in the front, just like a backpack. It needs to be fully adjusted to fit your body before being used for the first time. See the user guide for full instructions on how to adjust your necprotech.

Will necprotech fit me?

necprotech is a one-size-fits-all. It's fully adjustable to fit most sizes and shapes and can expand to 122cm (48 inches) around the chest and waist. The neck support strut stretches to around 21cm (8.3 inches) from the base of the neck. So, depending on the length of your neck and back, necprotech should fit a person up to around 195cm (6 foot 4 inches) tall.

Can the neck support pads be replaced?

Yes, you can buy the pads from your nearest necprotech stockist. The pads can simply be replaced by ripping off the old one and attaching a new one.

How is necprotech cleaned?

Simply wipe with a cloth moistened with a mild detergent and air dry.

How long will it last?

If it's well maintained, your necprotech should last at least five years, even with continual use.

What happens if it's damaged?

If it's a manufacturer's fault, please return to your necprotech stockist for a full refund or replacement. If the damage isn't a manufacturer's fault, while your necprotech may be able to be repaired, it is so low cost that it may be cheaper for you to buy a new one.

Where can I buy necprotech?

necprotech is now available in the UK, Europe, New Zealand and Australia. Click here to locate your nearest stockist.